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Frequently Asked Questions
How do I activate my SIM?
To activate your SIM, insert it into your device and follow the on-screen instructions or visit our activation page online.
How can I pay my bill?
You can pay your bill securely online, via our mobile app, or through authorized payment centers near you.
What if my internet is slow?
If your internet is slow, try restarting your router first. If issues persist, contact support for troubleshooting and assistance.
How do I update my account details?
Updating account details
How to troubleshoot TV issues?
For TV issues, check your connections and restart your device. Contact support if problems continue for expert help.
Customer Voices
Hear from users who trust virginplus customer support every day.
Quick and helpful support resolved my billing issue without any hassle. Highly recommend their service!
Liam Chen
Toronto
The team was fast and efficient when I needed help activating my new SIM card. Support made the process smooth and stress-free.
Maya Patel
Vancouver